What is the correct practice when stopping at a platform to board passengers?

• A. Align with platform, announce stops, and ensure doors open only when aligned.
• B. Open doors immediately upon arrival, regardless of alignment.
• C. Close doors quickly to hurry boarding.
• D. Ignore the platform and proceed to next stop.

Answer: (B)

When stopping to board passengers, safety comes from proper alignment with the platform and controlled door operation. The car should come to a stable stop with the door zones positioned against the platform edge, then you announce the stop so everyone on board and on the platform knows where you are. Only after the system confirms that the doors are correctly aligned with the boarding area should you open them. Opening doors before alignment or without confirmation can create a dangerous gap, risk passengers stepping into the space between car and platform, or door damage. Others options—opening immediately on arrival, rushing doors to speed boarding, or continuing to the next stop—ignore safe boarding practices and jeopardize passenger safety and reliable service. Focus on proper alignment, clear communication of the stop, and doors opening only when alignment is verified.