If a doorway obstruction is present, what steps should you take?

• A. Close the doors immediately without instruction.
• B. Evacuate if needed or instruct passengers to move, hold doors, and ensure safety.
• C. Notify passengers but do not move them.
• D. Ignore the obstruction and proceed.

Answer: (B)

When a doorway obstruction is present, the priority is to protect passengers by preventing the doors from closing on someone and ensuring everyone is clear and safe. The best action is to tell passengers to move away from the doorway, hold the doors open to stop them from closing, and make sure the area is safe before continuing. If anyone or anything cannot clear safely, evacuate to a safe area and notify the crew or dispatch for assistance. This approach prevents injury and manages the situation calmly and safely.

Why the other options aren’t appropriate: closing the doors immediately without instruction can trap someone; simply notifying passengers without moving them leaves people at risk; and ignoring the obstruction and proceeding creates a direct danger to passengers.